SDUC Services in Staffordshire

Staffordshire Doctors Urgent Care is providing joined up urgent care services in North Staffordshire & Stoke-on-Trent which include:

  • An Urgent Care Centre situated within the Royal University Hospital Emergency Care Centre at the Royal University Hospital in Stoke-on-Trent, GP-led and open 24 hours a day
  • GP Out of Hours Services including appointments at the Urgent Care Centre.

If you think you need Urgent Care in the first instance call your GP. If your GP Practice is closed then call 111 and you will be directed to the most appropriate service for your need. In an emergency always call 999. If you've called 111 you will be assessed by a team of highly trained call advisors and clinicians. Depending on your condition you could be directed to an appointment at an Urgent Care Centre, receive a home visit from an Out of Hours GP or one of any number of other outcomes based on your telephone assessment.

111 – the non-emergency urgent care number

Sometimes you might need to call for help when it's not a life threatening emergency.

The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free – just like 999.

NHS 111 is staffed by a team of fully-trained advisers supported by experienced nurses, who will assess your symptoms and then put you directly in touch with the people who can help.

Whether you need an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist, the NHS 111 team will make sure you get the right help first time.

Calls from landlines and mobile phones are free.

When to use it?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

You should call 111 if:

  • It's not a 999 emergency
  • You think you need to go to A&E or another NHS urgent care service
  • You don't think it can wait for an appointment with your GP
  • You don't know who to call for medical help

For less urgent health needs you should still contact your GP in the usual way

For immediate, life threatening emergencies, continue to call 999

For more information visit the NHS website

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